Each purchase covers 1 package only.

For multiple packages to the same address please purchase additional collections or place all packages to the same address in one package (ensure it does not go over the stated maximum weight and dimensions allowed)

Weight & dimensions

One purchase covers 1 package with a maximum weight of 31.5kg and dimensions of 120x60x60cms unless the premium Oversized parcel service has been purchased.

Each dimension must be below the maximum stated.

Any packages over these limits may result in the driver refusing to collect the item (no refund available) or additional charges needing to be paid via this website.

Your parcel must be measured and weighed to complete your booking form, pricing your delivery and ensuring successful delivery of your consignment.

DO NOT ESTIMATE.

*TIP* If your parcel is too large to see the reading on bathroom scales, weigh yourself first and then again holding the parcel.  The difference between the 2 weights is the weight of your parcel*

Collections

Only 1 collection attempt will be made so please ensure someone is available to hand the parcel to the driver.

Collections are made anytime between 9am 5.30pm Monday to Friday (excluding bank holidays).

We are sorry but collection times or slots during the day can not be given.

Bookings received before 8pm can be collected the following working day if requested or a working day of your choice to suit you.

If no one is available to hand the parcel to the driver then no refund is given as we are charged by the carrier.  We will be happy to re-book the collection for you but this will require an additional payment to be made via this website.

Collection excludes Highlands & Islands, Northern Ireland & Off-shore Islands, unless you have purchased the specific premium service that covers these areas.

Deliveries

Please ensure that the package is clearly marked with the full delivery address (no PO box addresses).

Deliveries are made between 9am-5.30pm for businesses and 7.30am-9pm for private addresses Monday to Friday (exc bank holidays).

Deliveries booked on our Saturday service will be made up to 12noon.

Our standard 24 hour and 48 hour service includes up to 3 delivery attempts.  If no one is available to receive the parcel a card will be left offering redelivery or collection from the depot.  If no-one is available on these 3 occasions no refund is given and further delivery attempts can be purchased via this website.  All other services include only 1 delivery attempt.  If no one is available on this occasion no refund is given and a further delivery attempt can be purchased via this website.

Recipient may request for the parcel to be left at a neighbours by leaving a signed note on the door.

Delivery excludes Highlands & Islands, Northern Ireland & Off-shore Islands, unless you have purchased the specific premium service that covers these areas.

We use every reasonable effort to deliver in accordance with delivery schedules but these are not guaranteed.  If circumstances result in us not being able to meet these delivery schedules no refund is available unless a premium guaranteed service has been purchased.

We are not liable for any damages or loss caused by delays in delivery schedules.

Customers Obligations

The customer shall ensure consignments are properly packed taking into account the contents of the consignment.

The customer shall ensure that all consignments are correctly and completely labelled/addressed.

The customer shall comply with restrictions on carrying dangerous, prohibited and/or restricted goods.  The customer shall indemnify us or the carrier for any loss, damage or expense suffered as a result of the customers failure to comply with these regulations.

Insurance

All services includes up to 100 of insurance for loss or damage, excluding diamond service which includes up to 500 of insurance for loss or damage.

All compensation claims are made against the carrier and go through their claims department but must be submitted to us at ParcelSure.

Claims must be submitted to us within 10 days of delivery.

If you need to make a claim please contact us at
info [at] pacelsure [dot] co [dot] uk.

Prohibeted goods

Some items such as dangerous goods, large white appliances, glass, drugs, gases etc can not be carried.

For further advice on items we can not ship please contact us on info [at] pacelsure [dot] co [dot] uk.

We have the discretion not to carry any consignments which in our opinion is unsuitable for carriage.

Tracking

When your parcel is collected the driver will leave you with a tracking number.  To track your parcel online go to http://track.dhl.co.uk/tracking.