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How are you able to offer such great delivery discounts?
By having major accounts with the world's largest and best courier companies, ParcelSure is able to get bulk discounts on collections and deliveries.
These discounts we then pass on to our customers - they thus receive a great service at a great price.
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What is the maximum weight for parcels?
This depends on the service used but is usually 31.5kg (please see the 'Services' page for each service's weight restriction).
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What are the maximum dimensions for parcels?
This depends on the service used but is usually 120x60x60cm (please see the 'Services' page for each service's dimension restriction).
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How do I place an order?
This is done in 3 easy steps:
1. You first simply
select the Service(s) you wish - you can select different delivery services as well as multiples of each kind of service.
2. You then select the
'Checkout' option from your shopping cart (you can view your shopping cart by clicking on the shopping cart window on the top left of the ParcelSure homepage).
The next screen will ask you to register your details (important as it is needed to send you your payment confirmation details). If you are already registered with ParcelSure then simply log into you account on the same page.
This registration page is not where you place collection or delivery details - it is for your registration to ParcelSure, so that you may log into your account and also receive confirmation emails.
Please note that none of your login details is shared with any 3rd party companies or individuals and should be kept confidential by you.
You will then be asked your desired payment method and you should then make a payment via this means.
Once payment has been made you will get a confirmation email which will include your Order Number and Email Used For Payment address - these are important (dont delete these!). Please note that it may take up to 30 minutes for you to recieve this email depending on how busy the system is and how fast your email provider is.
3. Using your emailed
Order Number and Email Used For Payment address, you then place collection bookings (using the 'Booking' screen form) up to the amount spent in your order.
Please note that each collection is seperate and must be filled in seperately, so if you had paid for 3 collections, for example, you would need to fill in 3 seperate booking collection forms.
Use the same Order Number and Email Used For Payment address for each collection booking up to the amount paid for. These are important as they are the only means for the ParcelSure system to match your booking with your payment.
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What is the latest time I can place a collection Booking?
Bookings received before
8pm (UK time) can be collected the following working day if requested or a working day of your choice to suit you.
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Why must I enter the Order Number and Email Used For Payment?
The Order Number the Email Used for Payment (the Paypal or Nochex email address used for the payment of the order) are emailed to you when you make a payment
These are important as they are the only means for the ParcelSure system to match your booking with your payment.
This way nobody can make a claim to this order number without knowledge of who the payer was.
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Why must I key in security codes when making a booking?
This is to stop malicious robot scripts which run on the web from overloading the ParcelSure system with fake booking data.
Sadly such things do exist and this is a standard security measure to remove this threat; it is used by all clued-up companies.
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What happens for a failed collection?
Only 1 collection attempt will be made so please ensure someone is available to hand the parcel to the driver.
Collections are made anytime between 9am – 5.30pm Monday to Friday (excluding bank holidays).
If no one is available to hand the parcel to the driver then no refund is given as we are charged by the carrier. We will be happy to re-book the collection for you but this will require an additional payment to be made via this site.
On the very rare occassion in which a collection is not made by the courier company - the cause will be dealt with and your item will be rebooked for collection on the next working day.
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What happens for a failed delivery?
Please ensure that the package is clearly marked with the full delivery address (no PO box addresses).
Deliveries are made between 9am-5.30pm for businesses and 7.30am-9pm for private addresses Monday to Friday (exc bank holidays).
Our standard 24 hour and 48 hour service includes up to 3 delivery attempts. If no one is available to receive the parcel a card will be left offering redelivery or collection from the depot. If no-one is available on these 3 occasions no refund is given and further delivery attempts can be purchased via this site. All other services include only 1 delivery attempt. If no one is available on this occasion no refund is given and a further delivery attempt can be purchased via this site.
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Are any items prohibited?
Some items such as dangerous goods, large white appliances, glass, drugs, gases etc can not be carried. Our prohibited items list is similar to that of Royal Mail. Please review
Royal Mail's prohibited items list for a list of items we cannot carry.
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What is your cancellation policy?
Unfortunately we do not offer refunds, as bookings are sent directly to the courier - we simply act as bulk discount suppliers. Your statutory rights as a consumer are protected.
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Are my parcels trackable?
Yes, each collection is trackable on the Internet. The tracking site will depend on the courier company we send.
For example, to track your parcel online when a DHL courier is sent go to
http://track.dhl.co.uk/tracking.
When your parcel is collected the driver will leave you with a tracking number.
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Any further questions?
If there is anything else you wish to know about ParcelSure services and ParcelSure in general, please feel free to
contact us on the Contact Page.
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